Straight answers for service business owners
Who publishes this: OfficeStaff.ai helps local businesses get found on Google, trusted through reviews and booked through their website and past customers.
Reputation
Getting Google reviews and replying to them. The full guide to Reputation
How do I get more Google reviews for my business?
Ask every customer, the same way, every time, as the job finishes. Then send them your Google review link the same day, so it takes one tap.
Read the answerHow do I respond to a bad Google review?
Wait until you are calm. Then reply in public with three things: thank them, own the part that is fair, and offer to sort it out by phone.
Read the answerHow many Google reviews does a business need?
There is no magic number, and anyone who gives you one is guessing.
Read the answerCan I delete a bad Google review?
No. A business cannot delete a Google review. You can report one that breaks Google's policies, and Google decides whether it comes down.
Read the answerDoes replying to Google reviews help my ranking?
Google does not say that replies move your ranking. It says more reviews and positive ratings can help your local ranking, and that replies show customers you value their feedback.
Read the answerCan I text or email my past customers in Australia?
Usually yes, if they gave you their details as part of doing business with you, the message relates to what they bought, you say who you are, and every message has a working unsubscribe.
Read the answerReach
Showing up on Google for your service and suburb. The full guide to Reach
Why is my business not showing up on Google Maps?
Because your Google ranking is not one number, it is a different result for every place a customer is standing.
Read the answerWhat should a small business pay for local marketing in Australia?
Between about $150 and $1,200 a month for Google profile management, or $450 to $3,000 a month once you add broader SEO, based on what Australian agencies publish themselves.
Read the answer