Your past customers are your cheapest new customers.
Put simply: OfficeStaff.ai helps local businesses get found on Google, trusted through reviews and booked through their website and past customers.
Front Office Complete is the marketing that brings customers back and sends their friends: repeat business, referral and reminder campaigns written in your name, your customer list worked every month, one seasonal campaign a month, and a monthly strategy call. Everything in Front Office Smart Website is included.
Front Office Complete
Front Office Complete is $999 a month per location, GST included. Setup is quoted on the call.
The customers you already earned are the ones most businesses forget.
Every business has customers who came once, were happy, and never came back. Not because they left. Nobody asked. The air con service that was due. The pest treatment that lapsed. The customer who would have recommended you if you had made it easy.
Winning a new customer costs ads, time and a map ranking. Bringing an old one back costs a message in your name at the right time.
Front Office Complete does that every month, on top of everything that answers the phone, books the job and keeps your Google listing current.
What Front Office Complete adds
- Repeat business and referral campaigns, written in your name and sent for you.
- Reminders for customers coming due: services, inspections, treatments, renewals, whatever your work runs on.
- Your past customer list worked every month, not every quarter.
- One seasonal or promotional campaign a month, written and sent for you: the pre-summer air con check, the end of financial year offer, the storm season reminder.
- A monthly strategy call: what moved, what to run next, and what we are seeing across businesses like yours.
- Everything in Front Office Smart Website: AI chat on your website, your 20-page website, online booking and follow up.
- Everything in Local Authority and Reputation: your Google listing, your reviews, your map.
How it works
We load your customer list and work out who is due, who is quiet and who is worth a referral ask.
We write your repeat, referral and reminder messages in your name. You approve the wording once.
Every month the right people get the right message, one seasonal campaign goes out, and the bookings land in your diary.
On the monthly call we go through what came back and plan next month.
Who Front Office Complete is for
A good fit
- Businesses with a customer list of a few hundred or more that nobody is working
- Businesses with recurring work: air conditioning, pest control, plumbing maintenance, electrical safety checks
- Owners who want one monthly call that covers website, Google, reviews and marketing
- Businesses ready to grow from the customers they already have before spending more on ads
Not the one for
- Businesses with no customer list yet. Start with Reputation and Local Authority, build the list, then add this
- One-off work with no reason to come back and no referrals. Rare, but it exists
Front Office Complete, on one card
Per location
Front Office Complete
$999 a month, GST included
Setup is quoted on the call.
Your Smart Website, plus the marketing that keeps customers coming back.
Everything in Front Office Smart Website, plus:
- Repeat business and referral campaigns
- Reminders for customers coming due
- Your past customer list worked every month, not every quarter
- One seasonal or promotional campaign a month, written and sent for you
- A monthly strategy call
Your setup
Setup is quoted on the call.
- Everything in Front Office Smart Website's setup
- Your repeat business, referral and reminder campaigns written in your name
- Your first seasonal campaign planned with you
All prices are per location, in Australian dollars, GST included. Compare every package
Frequently asked questions
What is a reactivation campaign?
Will my customers get annoyed?
Can I text or email my past customers in Australia?
What is on the monthly strategy call?
What does setup involve?
Let us look at your customer list.
Book a time and bring a rough idea of how many customers you have. We will tell you what is sitting in it.