OfficeStaff.ai

How it works.

In short: OfficeStaff.ai helps local businesses get found on Google, trusted through reviews and booked through their website and past customers.

Four steps. You do the first one with us. We do the rest.

Get your Free 3R check
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Step 1 · Audit

See where you stand.

Your Free 3R check shows where you appear on Google around your business, who shows up ahead of you, how your reviews compare with theirs, and how your Google Business Profile looks. We walk you through your Growth Scorecard on a 30-minute call.

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Step 2 · Setup

Get the basics right.

You connect your Google Business Profile with one link and send us your customer list. Then your profile gets tidied, review requests get set up, and your past customer list gets cleaned and loaded. You approve anything that goes out in your name before it goes.

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Step 3 · Run

Keep it going every month.

Your profile stays fresh. Customers get asked for a review. Every review gets a reply, good or bad. Customers who have not been back in a long time get a welcome back message. You can check your reviews any time in your portal.

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Step 4 · Results

See what moved.

Each month you get a short, plain report. Your map before and after, the reviews you gained, and the customers who came back.

A local shop owner on a relaxed set-up call at her counter
One short set-up call. Then it is done for you.
A business owner reading his one-page monthly report over coffee
A one-page report each month, in plain English.

This is why doing one piece rarely works.

Most businesses buy these separately. One company does the Google Business Profile. Another does reviews. Nobody works the old customer list. Run together, they lift each other. Every returning customer is a chance at a new review. New reviews, each with a reply, make your profile stronger. A stronger profile brings more people your way. Round it goes.

Found
Trusted
Booked

Never the first choice

Found + Booked, no Trusted

People see you and can get in touch. But they compare reviews first and pick someone with more of them, or with replies.

The leaky bucket

Found + Trusted, no Booked

People find you and like what they see. But they never hear from you again after the job, so next time they search and pick whoever shows up first.

The best kept secret

Trusted + Booked, no Found

Your customers love you and keep coming back. But new people searching nearby never see you, so the business stops growing.

Steady, repeat business

Found + Trusted + Booked

New customers find you, choose you and keep coming back. Keeping a customer costs far less than finding a new one, so growth gets steadier and cheaper.

What you get.

Your review portal.

Your own login. See your reviews, your requests and your replies any time, in one simple place.

Google Business Profile care.

Your profile filled in, kept current, with fresh photos and posts.

Correct hours.

Opening hours kept right, including public holidays, so nobody turns up to a locked door.

Directory clean up.

Your details right on Apple Maps, Bing and the main directories.

Your map, tracked.

See where you show up around your business, every month.

Review requests.

Every customer asked the same way.

Review replies.

Every review gets a reply in your name, good or bad.

Welcome back campaigns.

Bringing back the customers your reminders already gave up on, in your name, with an unsubscribe.

Want to see what is in each package? See the prices.

Questions people ask

Do I have to learn new software?
No. It is set up and run for you. You get a simple portal to check your reviews, and your report comes by email. You approve anything that goes out in your name.
Can you get me to the top of Google?
No one honest can promise that. What we can do is fix the things Google looks at, and show you the movement on your map each month.
Do you only ask happy customers for reviews?
No. Everyone gets the same request. That is Google's rule and it is the right way to do it.
Who do the messages to my customers come from?
From your business, in your name. Every message has an unsubscribe.
Is my customer list still mine?
Always. We never sell it or use it for anyone else, and you can take all of it with you at any time.
Do you work with the business down the road?
The Google ranking work is done for one business of each kind per area, because nobody can honestly push two neighbours to the top of the same map. First to sign gets it. Everything else, like reviews and welcome back messages, takes nothing from your neighbour, so any business can have it.
Do you reply to my reviews for me?
Yes. Every review gets a reply in your name, good or bad. You can see each one in your portal.
What kind of business is this for?
Local businesses that live on their name, like air conditioning, electricians, plumbers and pest control, and the clinics, practices and local specialists whose customers search, read the reviews, then pick who to contact.
What does it cost?
Reputation is the one most people start with, and it has setup included and a free first 30 days. The pricing page has every package and price for your country.
What if I just want to talk to a person?
Email [email protected], or ring +61 2 8403 2818 in Australia and (866) 258-2009 in the United States.

Start with your Free 3R check.

See the map around your business. Free, no obligation, and yours to keep.

Get your Free 3R check

Your listing and your customers stay yours.

Everything stays yours.

Your Google listing, your website and your customer list are yours, always.

Questions about billing?

Ask us before you start.

Free 3R check